This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• How to complain

Contact Details

Please use website contact form here.

What information we collect, use, and why

We collect and use the following information to provide our services, process orders, and for marketing purposes:

• Names and contact details (such as email address, phone number, billing and delivery addresses)

• Payment details (processed securely via our payment provider; we do not store full card information)

• Order history and transaction records

• Delivery details (to ensure products are shipped to you)

• Communication records (emails, messages, or enquiries you send us)

• Marketing preferences (such as newsletter sign-ups or opt-outs)

• Records of consent, where appropriate (for example, agreeing to receive marketing emails)

• Technical information about how you use our site (such as IP address, browser type, and cookies, for website functionality and analytics)

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

We rely on the following lawful bases under UK data protection law when collecting and using personal information:

• Consent – We may collect your personal information when you have given us clear permission, for example to receive marketing emails or newsletters. You can withdraw your consent at any time.

• Contractual necessity – We collect and use your personal information to fulfil our contract with you, such as processing and delivering your orders, managing payments, and handling returns or exchanges.

• Legal obligation – We may process your data to comply with our legal obligations, such as record-keeping for tax or accounting purposes.

• Legitimate interests – We may process your data to improve our services, ensure website security, prevent fraud, or personalise your experience.

Where we get personal information from

• Directly from you – when you place an order, create an account, sign up for newsletters, or contact us.

• Automatically from your use of our website – through cookies, analytics tools, and website functionality to improve user experience and security.

• Third-party services – such as payment processors, delivery services, or marketing platforms, where necessary to fulfil orders or communicate with you.

How long we keep information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. This includes maintaining communication with our users, complying with legal obligations, and protecting our legitimate business interests. Once the retention period for any category of data has passed, we securely delete or anonymise it.

• Newsletter Subscribers: Retained until unsubscribed. Data deleted within 30 days of opt-out.

• Contact Form Submissions: Retained for 6 months, then deleted unless further communication is required.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

12 September 2026